Legal
The terms, schedules and policies behind every Underlay service.
- Business termsServices bought for your own business, and your rights as our customer.
- Wholesale termsTerms for providers buying services for resale.
- Service schedulesWhat each service includes, and where responsibility changes hands.
- Service levelsSupport, incidents and maintenance.
- Acceptable useWhat the network can't be used for.
- PrivacyWhat information we collect, and why.
- Payment assistanceFree help for eligible customers having difficulty paying.
- Customer safetySafe contact and support for domestic, family and sexual violence.
- ComplaintsHow to raise a problem, and how we handle it.
Last updated 1 October 2026