Start with shared colo
Space in a shared rack for a router, a switch or a small server.
Remote hands when it breaks
Physical work on your equipment by arrangement, subject to facility access. Hours, charges and attendance arrangements are agreed before ordering.
Access with notice
Visit your equipment when you need to. Just tell us first.
At a glance
Space for your equipment next to the network: shared colocation, or quarter to full racks built to design.
- Shared colocation
- A standard service; available space confirmed before ordering
- Dedicated racks
- ¼ rack to full rack, designed per project
- Connectivity
- Direct into Underlay services
- Location and space
- Actual facility, rack position, U allocation and equipment limits stated in your order; interconnection reach is separate
- Power
- Power allocation and feed arrangements, including any A/B feeds, specified in your order
- Cross-connects
- Inclusions, ordering party, third-party charges and commitments specified in your order
- Access
- Booked with notice; facility identification, induction and escort rules apply
- Remote hands
- Chargeable; tasks, hours, attendance arrangements and rates agreed in your order
No minimum service count and no Underlay setup fees. Third-party installation, cross-connect and porting charges, any capacity commitment and any service-specific term are identified before ordering. Hardware, remote hands and project engineering are charged separately as agreed.
Who it's for
- Providers who need a router near the network
- Networks moving equipment out of an office comms room
- Projects that need a rack or two built to spec
Two ways in
Shared colocation
Subject to space and power availability
Space in a shared rack for suitable equipment. We confirm the actual facility, space, power and access arrangements in your order; interconnection locations do not establish rack inventory.
Dedicated racks
¼ rack to full rack
Designed and built around your project: power, layout and cross-connects.
Who does what
The technical responsibilities below apply to your service. We agree the delivery point and any additional support in your order.
You
- Your equipment, installed to the agreed design
- Remote management of your gear
Underlay
- Space, power and cross-connects as designed
- Direct connection into Underlay services
- Remote hands when something breaks (chargeable)
Buying for your own business? We support your authorised contacts directly under our Business Terms.
If you resell this service
You manage your customer relationship, billing and frontline support, including the disclosures and consumer protections that apply to your offer. We support your authorised contacts under our Wholesale Terms. We normally refer your customers back to you. Authorised contact and safety or legal exceptions may apply. We do not use wholesale customer details to market to them, including for Warp.
Questions
How small can we start?
One router in shared colocation. Dedicated racks run from a quarter to a full rack.
Can we visit?
Yes. Access is available with notice, under the facility's rules.
What if something breaks?
Remote hands can power-cycle, reseat optics and cables, check lights and swap parts you supply. Charged per job.
Talk to an engineer
Email or call, and an engineer picks it up.