Voice
Business phones, run by us. Use them for your team or supply them under your own brand.
Start with one phone
No minimum service count and no Underlay voice setup fee. Hardware, porting exceptions and any third-party or project charges are agreed before ordering.
White-label for resellers
If you resell, your logo and name go on the apps and end-user portal. Handset screens, voicemail emails and prompts carry no Underlay branding; required supplier disclosures still apply.
Engineers on every ticket
Port status and rejection reasons are in the portal. A stuck port or one-way audio goes to an engineer who can read a SIP trace.
At a glance
Hosted PBX, SIP trunks, and numbers with porting for your business or your customers, with white-label options for resellers.
- Products
- Hosted PBX · SIP trunks · Numbers and porting
- PBX
- Extensions, IVR, ring groups, queues, voicemail to email, business hours, call recording
- Handsets
- Auto-provisioned · bring your own or buy from us · softphone and mobile apps
- Numbers
- Local numbers, 100-number ranges, 13, 1300 and 1800
- Emergency calls
- 000 through our upstream carrier; power, internet and compatible equipment required. Keep registered service addresses current
- Fraud controls
- Spend caps · international barred by default · unusual-traffic alerts
- Porting
- Completed single-number ports free, in and out; rejected, block and complex-port charges apply as agreed
- Outages
- Configured incoming-call diversion; does not restore outbound or emergency calls
- Connection
- Can run over another provider's internet; bandwidth, latency, jitter, packet loss and firewall suitability checked for your setup
- Compatibility
- Handset model/firmware, PBX version, apps, codecs and authentication confirmed before ordering
- Recording
- Optional; enable lawfully with required caller information. Retention and access settings confirmed for your service
- Feature limits
- Seat/channel capacity, queue and recording requirements confirmed in your order
- Use
- Standard business calling; no call centres, autodiallers, telemarketing or high-volume outbound use
No minimum service count and no Underlay setup fees. Third-party installation, cross-connect and porting charges, any capacity commitment and any service-specific term are identified before ordering. Hardware, remote hands and project engineering are charged separately as agreed.
Who it's for
- Businesses buying phones for their own team
- MSPs adding phones to managed IT
- PBX installers who need trunks and numbers
- ISPs adding a voice line to their nbn services
Three ways to use voice
A hosted phone system, trunks for your existing PBX, or numbers for your business. Resellers can supply the same services under their own brand.
Hosted PBX
A phone system for your team, run by us. White-label options are available for resellers.
- IVR, ring groups and queues
- Voicemail to email
- Call recording
- Handsets that set themselves up
SIP trunks
Connect your existing PBX to the phone network.
- 3CX, FreePBX and Yeastar setups, checked before ordering
- Channels as you need them
- The same fraud controls
Numbers and porting
Bring your business numbers, or take new ones.
- Local numbers and 100-number ranges
- 13, 1300 and 1800
- Completed single-number ports free, in and out
- Rejected, block and complex-port charges agreed separately
Calling and safeguards
Fraud controls
Spend caps, international barred until you ask for it, and alerts on unusual traffic.
Divert on outage
Incoming calls can divert to a destination configured in advance while the platform and destination remain reachable. Outbound and emergency calls from affected equipment remain unavailable.
Emergency calls
000 is carried by our upstream carrier. Working power, internet and compatible equipment are required. Keep registered addresses current and tell the operator your actual location if you have moved.
112 is a mobile emergency number. 106 is a text emergency service for TTY or compatible devices; it is not an ordinary voice call. Confirm the supported method and equipment before relying on it. ACMA emergency calling guidance.
Who does what
The technical responsibilities below apply to your service. We agree the delivery point and any additional support in your order.
You
- Provide accurate number authority, account and service-address details
- Maintain working power, internet and compatible handsets or PBX equipment
- Manage your devices and internal users unless included in the order
- Keep service addresses current and make users aware of emergency-call limitations
Underlay
- Run the PBX platform and the trunks
- Numbers and porting, with status in the portal
- 000 routing and IPND uploads
- Caller ID checks and fraud controls
Buying for your own business? We support your authorised contacts directly under our Business Terms.
If you resell this service
You manage your customer relationship, billing and frontline support, including the disclosures and consumer protections that apply to your offer. We support your authorised contacts under our Wholesale Terms. We normally refer your customers back to you. Authorised contact and safety or legal exceptions may apply. We do not use wholesale customer details to market to them, including for Warp.
- Arrange applicable TIO membership and a Critical Information Summary for each voice plan you sell
- Tell your customers how emergency calling works and keep their service-address details accurate
- Use the white-label apps and portal with the required supplier disclosures
Questions
Can we use this for our own business?
Yes. Use hosted PBX for your team, connect your existing PBX with SIP trunks, or bring your business numbers. We support your authorised contacts directly. If you resell, you manage your customer plans, billing and frontline support.
Can we bring our own handsets?
Yes. Supported handsets auto-provision. Confirm the model and firmware with us before ordering, or buy a compatible handset from us. App and provisioning requirements are confirmed for your setup.
Does it work with 3CX, FreePBX or Yeastar?
SIP trunks can be used with these PBXs. Confirm your version, codec, registration or authentication method, firewall and network settings with us before ordering; compatibility depends on the setup.
How long does porting take?
Timing depends on the number class, accurate customer authority and account details, and the losing carrier. We confirm the port class and target date before submitting it. Status and rejection reasons are in the portal; a target date is not a completion guarantee.
Does porting cost anything?
Completed single-number ports are free, in and out. Rejected ports, block ports, complex-port reschedules and complex port-outs can incur pass-through charges. We identify applicable charges before you authorise the work.
What happens with 000?
000 emergency calling is provided through our upstream carrier and depends on power, a working internet connection and compatible equipment. Incoming-call diversion does not restore outbound or emergency calling. We upload the service details you supply to the IPND; keep them current. For a moved handset, softphone or mobile app, the registered address may differ from the caller's location: tell the operator where you are. 112 is the mobile emergency number; 106 is a text emergency service requiring a TTY or compatible device. These are not interchangeable voice destinations; confirm any accessibility equipment and supported method before relying on it.
Can we call overseas?
Yes, when you ask us to turn it on, for every country or just the ones you need. International and premium numbers are barred by default.
What if the internet connection goes down?
Incoming calls can divert to the mobile or other number configured for that service. The destination and diversion behaviour need to be set up before an outage, and depend on the platform and destination being reachable. Diversion does not restore outbound calls or 000 from the affected equipment.
Talk to an engineer
Email or call, and an engineer picks it up.