Adding voice
Your clients' phones, on your invoice.MSPs, IT shops and ISPs adding phones to what they already sell, and the installers who look after their PBXs.
Sound familiar?
- Your clients' phones are on someone else's invoice.
- Porting stalls for weeks, and nobody can tell you why.
- One toll-fraud weekend can wipe out a year of margin.
- Clients on Telstra T-Biz Voice on nbn or DOT need a migration plan before the announced 30 August 2027 retirement.
How it works
Start with one client
No minimum service count and no Underlay voice setup fee. Hardware, porting exceptions and any third-party or project charges are agreed before ordering.
Port their numbers
Track every port in the portal, including the reason if one is rejected.
Provision the handsets
Bring your own or buy from us. Supported handsets set themselves up.
Set the guardrails
Set spend caps and destination barring, then configure an incoming-call diversion destination and check the intended outage behaviour.
Bring the rest
SIP trunks for clients who keep their own PBX, on the same numbers and controls.
Planning a Telstra legacy migration
T-Biz Voice on nbn and DOT
Telstra has announced retirement of these products on 30 August 2027. Check which product your client actually has, number eligibility and the replacement design before arranging a port.
What it takes
The obligations that come with selling phone services. They're yours whichever wholesaler you use.
- TIO membershipProviders selling phone services to homes and small businesses join the Telecommunications Industry Ombudsman scheme.Source
- Telecommunications Consumer Protections CodeSales, billing and a Critical Information Summary for each voice plan.Source
- Emergency callsTell customers how 000 works on their service, including when the power or internet is down.Source
- Integrated Public Number DatabaseAccurate customer details, so emergency services can find the caller. We upload what you give us.Source
- Customer identity authenticationMulti-factor checks before high-risk changes, such as porting a number away.Source
- Reducing scam callsOnly present caller ID your customer is entitled to use. Our platform enforces it.Source
A starting point, not legal advice. Rules change, so check the regulator's pages and get advice for your situation.
Who runs what
Your brand on the outside. Our platform underneath.
You run
- Your brand and plans
- Your customers and billing
- First-line support
- Your retail obligations
We run
- The PBX platform and trunks
- Numbers and porting
- 000 routing and IPND uploads
- Caller ID checks and fraud controls
What you'll use
What stays with you
- TIO membership and a Critical Information Summary for each voice plan
- 000 information for your customers, and accurate service addresses
- Billing and first-line support
Questions
Can we keep our clients' existing numbers?
We check number eligibility, authority, port class and carrier requirements before ordering. Completed single-number ports are free; rejected, block and complex-port charges are agreed before you authorise the work. Track status and rejection reasons in the portal.
What if a client's internet goes down?
Incoming calls can divert to the mobile or other destination configured in advance, while the platform and destination remain reachable. This does not restore outbound or emergency calling from the affected equipment.
Do we need to join the TIO?
If you sell phone services to homes or small businesses, yes. Check the TIO's joining rules for your situation.
Can clients keep their 3CX?
SIP trunks can connect an existing 3CX setup. Confirm the PBX version, authentication, codecs and network settings with us before ordering.
Talk to an engineer
Email or call, and an engineer picks it up.