Switching wholesaler
Keep portable addresses when you change upstream. We plan the routing and cutover with you.Providers whose wholesaler was bought, repriced or stopped answering.
Sound familiar?
- Your wholesaler changed owners, prices or priorities.
- Moving means renumbering, downtime and nervous customers.
- Nobody at the old provider is in a hurry to help you leave.
How it works
Plan it as engineering
A migration plan with our engineers, before anything moves.
Check address portability
Use ranges you hold or are authorised to move. Addresses owned by your old wholesaler may need to be replaced.
Plan any overlap
Agree routing, origin authorisations, capacity and costs for running both networks during migration, including interruptions and third-party constraints.
Move a batch, test it
Check each batch with nbn's own tests from the portal or API.
Move the rest
When the pilot holds, move the remainder on your schedule.
Migration checklist
The order we'd work through with you.
- InventoryEvery service, address and speed tier you run today.
- Bring your addressingConfirm you hold portable ranges or have authority to move them. Old-wholesaler-owned addresses may require renumbering. Managed BYOIP needs a letter of authority and ROAs for AS152590; customer-originated transit or Layer 2 routes need ROAs for the customer's actual origin ASN. Agree overlap before changing ROAs.
- PlanPrefix routing across both networks, cutover order, interruptions, rollback, third-party constraints and customer communication agreed with our engineers.
- PilotMove a small batch and check each service with nbn's own tests.
- Move in batchesFollow the agreed routing and cutover design. Confirm any shared-prefix overlap and interruptions before each batch.
- Give noticeClose out your old wholesaler once the last batch is settled.
What you'll use
- nbn connectivitynbn across access technologies, subject to address and product qualification; delivered at Layer 2 or terminated by us at Layer 3.
- IP transitFull-table IPv4 and IPv6 transit from AS152590, handed off in Sydney.
- Network engineeringArchitecture, BGP, migrations and troubleshooting, when you need another engineer.
What stays with you
- Communicating with your customers
- Your BNG settings, if you run your own
- Any notice period with your current wholesaler
Questions
Do our customers need new IP addresses?
Portable ranges you hold or are authorised to move can be retained under an agreed routing plan. Old-wholesaler-owned ranges cannot be assumed portable. Shared prefixes need a design for staged moves and any cutover interruption.
Do we have to move everyone at once?
Often a staged move is possible. We first agree how shared prefixes, route origins, interruptions and rollback work across both networks; third-party requirements may constrain the sequence.
Will you help plan it?
Yes. Migrations are engineering work, and we plan them with you.
What do we need to bring our addresses?
Portable prefixes and evidence that you hold or are authorised to use them. For managed BYOIP originated by Underlay, provide a letter of authority and ROAs for AS152590. If your own router originates routes over IP transit or your own Layer 2 network, ROAs authorise your actual origin ASN. Agree any migration overlap before changing authorisations.
Talk to an engineer
Email or call, and an engineer picks it up.